Anthropic blocks entire company out of Claude without a reasonable explanation

Claude took down an entire organisation with 60+ accounts and offered no clear explanation for the decision. The CEO posted the issue on X, saying the only way to appeal the decision was by filling out a Google Form.

Anthropic froze access to Claude for the entire company because of what it cited as "breaking the service's usage policy", without being any clear and only offering a Google Form to report the issue. The incident happened last week when more than 60 employees of Belo were locked out of the AI tool, Toms Hardware reported. Since they relied heavily on Claude for daily workflows, it created a major hassle for the company. They still do not know exactly which rules were broken.