OTP overload sparks chaos; Delhi principals slam new Education Department portal as 'burden'

NEW DELHI: A newly revamped website introduced by the Education Department to streamline school administration has instead sparked widespread frustration among school principals, who say the platform's excessive reliance on OTPs is disrupting their daily functioning.

According to several principals, the portal now requires OTP verification for almost every task, from marking attendance and uploading documents to sending official emails and registering information.

What was intended to enhance security and efficiency has, they argue, turned into a logistical challenge. "We are getting around 40 to 50 OTPs every single day. It becomes extremely difficult to keep track of them while managing routine school responsibilities," said a principal of a government school, requesting anonymity.

He added, "Principals are frustrated. It has been a month since we started using the website, but it has been a real struggle. To log into the website, it asks for an OTP; to upload any document or mark attendance, it asks for an OTP. It is sheer chaos. Principals have endless duties. This is like an additional burden for no reason."