Rail operator issues compensation update after recent travel chaos in Essex

Commuters faced hours of travel chaos after a major rail fault caused delays and cancellations across the county.

The disruption was first reported in the afternoon on Wednesday, April 15 on routes connecting Essex to London and lasted late into the night, affecting commuters from London Liverpool Street all over Essex.

The network operator has issued an apology to affected customers.

A spokesperson on behalf of Greater Anglia and Network Rail Anglia said: "Services on the Great Eastern Main Line were severely disrupted on Wednesday evening due to a fault with the overhead power lines between Shenfield and Chelmsford.

"Engineers worked through the night to repair the fault and safely restore the railway.

"We know this caused significant disruption for customers, including at Colchester, and we are sorry to everyone affected.

"During the disruption, tickets were accepted on alternative routes, including the Elizabeth Line between Liverpool Street and Shenfield, and c2c services between Fenchurch Street and Southend Central, to help people complete their journeys.

"Customers delayed by more than 15 minutes can claim compensation through Delay Repay."